Skip to main content Skip to footer content
You are shopping with Wax Lyrical
Shop our sites:
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
Free Shipping On Home Fragrance Over $50
  • Collections
    • Collections
      • Sophie Conran Energies
        • Candles
        • Reed Diffusers
        Shop All Collections
      • Yvonne Ellen
        • Candles
        • Reed Diffusers
        • Gifts & Accessories
        Shop All Collections
      • Fired Earth
        • Candles
          • Ceramic
          • Multi-Wick
          Shop All Collections
        • Reed Diffusers
        • Gifts & Accessories
        Shop All Collections
      • Homescenter
        • Candles
        • Reed Diffusers
        • Pet Collection
        Shop All Collections
      • Wrendale
        • Candles
        • Reed Diffusers
        • Gifts & Accessories
        Shop All Collections
      • Colony
        • Candle Jars
        • Reed Diffusers
        Shop All Collections
      • Street Mythology
      Shop All Collections
    Shop All Collections

    Fired Earth

    Discover Fired Earth
     
  • Candles
    • Candles
      • Ceramic
      • Glass
      • Multi-Wick
      • Votives
      Shop All Candles
    Shop All Candles

    The Atrium Collection

    Colony Day at The Spa
     
  • Reed Diffusers
    • Reed Diffusers
      • Glass
      • Ceramic
      Shop All Reed Diffusers
    Shop All Reed Diffusers

    Party Animal Reed Diffuser

    Shop Yvonne Ellen Party Animal Reed Diffuser
     
  • Gifts & Accessories
    • Accessories
      • Scented Cards
      • Room Sprays
      Shop All Gifts & Accessories
    Shop All Gifts & Accessories

    Giftscents

    Shop Giftscents
     
  • Pet Collection
    • Candles
    • Reed Diffusers
    • Room Sprays
    Shop All Pet Collection
  • Holiday
    • Holiday
      • Colony Christmas
      Shop All Holiday
    Shop All Holiday

    Giftscents

    Shop Holiday
     
Login / Create Account
You are shopping with Wax Lyrical
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Sign In or Create an Account
  • Order Tracking
0
  1. Home
  2. Returns
Wax Lyrical Customer Service
Customer Service
Contact Us Returns & Exchanges Shipping Information FAQ Candle Safety
Locate
Delivery Country
The Company
About Us
Policies
Terms & Conditions Privacy Policy Cookie Policy User Content License

Returns

We want you to be completely happy with your purchase. If your selection does not meet your satisfaction, we will be happy to exchange or refund new, unused merchandise, excluding delivery charges, when you make the request within 30 days of the shipping date.

Please note, we cannot accept returns or exchanges on personalized items, open-box, “nearly perfect”, seconds and clearance items ending .98.

Refund and Exchange Guidelines

Requests for refunds or exchanges must be made within 30 days of the ship date.

Items for return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. Refunds will be issued, excluding delivery charges, in the original form of payment.

For returns due to defects or due to an error made by Portmeirion Group, we will replace the item where possible or refund the purchase price in full, including taxes and delivery charges, in the original form of payment.

If the original form of payment is unavailable for credit, a check for the refund amount will be issued to the purchaser.

We reserve the right to refuse a refund on non-faulty items returned that are not in fully resalable condition. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund amount.

Flatware Returns

Flatware returns will only be accepted if the product has not been used and must be returned in its original packaging.

Upon receipt and inspection of the items, if it is found that the flatware has been used, no refund will be issued. At the request of the customer, the flatware can be shipped back at the customer’s expense.

How To Start a Return

Begin the return process by completing the return form on the order packing list and following the instructions for return. Please ship your item in the original packaging, along with the form, to us at:

Portmeirion Group Designs LLC
105 Progress Lane
Waterbury, CT 06705

  • We recommend using UPS or FedEx as you are better able to track your shipment.
  • If you need assistance in returning an item, as a courtesy, we will provide a UPS call tag so that UPS will come to you to pick-up the package. Please note, however, the cost of the UPS call tag will be deducted from any credit applied.

Please allow approximately 14 business days for us to process your return. Refunds will be processed in the original method of payment. Replacements can only be shipped to the original shipping address.

Please note that items purchased from the Portmeirion Group website can only be returned directly to Portmeirion Group Designs LLC and not to subsidiaries, authorized retailers, or sales representatives.

Returning Items Purchased with Affirm

Please follow the steps listed on this page to begin your return and allow approximately 14 days for us to process your return. A credit will appear on your Affirm loan balance in 3-5 business days. You can see your loan balance in your Affirm account.

While you’re waiting for your refund, please make any monthly payments that are due. If your refund is less than your total loan balance, it might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both. Refund is more than balance. If your refund is more than your loan balance, you’ll get back the difference, minus any interest you’ve paid. Your payment method will be credited according to the timeline above. If you don’t have a payment method on file, you’ll get a check in the mail within 14 business days.

Please visit the Affirm Help Center for additional information.

get the latest news and inspiration

By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy.

*Not valid on sale items.
Customer Service
  • Contact Us
  • Returns & Exchanges
  • Shipping Information
  • FAQ
  • Candle Safety
  • Wax Lyrical Lab Tour
Essential Accessibility
Locate
  • Delivery Country
The Company
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • User Content License
© Wax Lyrical, LLC

Get the latest exclusive offers, a first look at new products and the latest design trends

receive 15% off your
first purchase

Thanks for joining the Wax Lyrical community. The best in design is on its way.

GREAT, YOU’RE
ALL SIGNED UP
Thanks for visiting Portmeirion Group

You are about to leave WaxLyrical.com to shop with . This will start a new shopping cart. But don’t worry, we’ll save your Portmeirion, Spode, Royal Worcester, Pimpernel and Wax Lyrical items for when you return.

Continue to Nambe.com