Returns

We hope you are pleased with your order, but in the event you wish to return your purchase, we will be happy to refund or exchange the new, unused merchandise within 30 days of the date shipped when accompanied by a copy of the packing slip (with return information completed) included with the shipment. Sale and clearance merchandise may be returned within 30 days of shipment.

If the goods are returned because they are defective or due to an error made by Portmeirion Group Designs LLC, we will replace the goods where possible or refund the purchase price in full, including taxes and shipping costs. However, if the goods are returned for any other reason, Portmeirion will only refund the purchase price paid for the goods excluding the original delivery costs. If a non-faulty product returned is not in fully resalable condition, we reserve the right to refuse a refund on the item. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund applied to your credit card.

To return your purchase(s), please complete the return form on the order packing list and follow the instructions for return to us. Please ship your item in the original packaging, along with the form, to us at:

Portmeirion Group Designs LLC
105 Progress Lane
Waterbury, CT 06705

We recommend using UPS or FedEx as you are better able to track your shipment. If you need assistance in returning an item to us, as a courtesy, we will provide a UPS call tag so that UPS will come to you to pick-up the package. Please note, however, the cost of the UPS call tag will be deducted from any credit applied.

Please allow approximately 14 business days for us to process your return. Refunds will be processed in the same format in which payment was received. If you request a replacement, please note that replacements can only be shipped to the original shipping address.

Please note that items purchased from the Wax Lyrical website can only be returned directly to Portmeirion Group Designs LLC and not to subsidiaries, authorized retailers, or sales representatives.

Please note that Products which have been personalized to your specification cannot be returned.

Returning Items Purchased with Affirm

Please follow the steps listed on this page to begin your return and allow approximately 14 days for us to process your return. A credit will appear on your Affirm loan balance in 3-5 business days. You can see your loan balance in your Affirm account.

While you’re waiting for your refund, please make any monthly payments that are due. If your refund is less than your total loan balance, it might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both. Refund is more than balance. If your refund is more than your loan balance, you’ll get back the difference, minus any interest you’ve paid. Your payment method will be credited according to the timeline above. If you don’t have a payment method on file, you’ll get a check in the mail within 14 business days.

Please visit the Affirm Help Center for additional information.