Skip to main content Skip to footer content
You are shopping with Wax Lyrical
Shop our sites:
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
Free Shipping Over $50
  • Collections
    • Collections
      • Sophie Conran Energies
      • Yvonne Ellen
      • Wrendale
      • Fired Earth
      • RHS Fragrant Garden
      • Colony
      • Homescenter
      • Giftscents
      Shop All Collections
    Shop All Collections

    Fired Earth

    Discover Fired Earth
     
  • Candles
    • Candles
      • Ceramic
      • Glass
      • Multi-Wick
      • Votives
      Shop All Candles
    Shop All Candles

    The Atrium Collection

    Colony Day at The Spa
     
  • Reed Diffusers
    • Reed Diffusers
      • 180 ml
      • 200 ml
      • 400 ml
      Shop All Reed Diffusers
    Shop All Reed Diffusers

    Party Animal Reed Diffuser

    Shop Yvonne Ellen Party Animal Reed Diffuser
     
  • Accessories
    • Accessories
      • Gifts
      • Scented Cards
      Shop All Accessories
    Shop All Accessories

    Giftscents

    Shop Giftscents
     
Login / Create Account
You are shopping with Wax Lyrical
Shop our sites:
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
Sign In or Create an Account
Order Tracking
0
  1. Home
  2. Returns
Wax Lyrical Customer Service
Customer Service
Contact Us Returns & Exchanges Shipping Information FAQ Candle Safety
Locate
Delivery Country
The Company
About Us
Policies
Terms & Conditions Privacy Policy Cookie Policy User Content License

Returns

We hope you are pleased with your order, but in the event you wish to return your purchase, we will be happy to refund or exchange the new, unused merchandise within 30 days of the date shipped when accompanied by a copy of the packing slip (with return information completed) included with the shipment. Sale and clearance merchandise may be returned within 30 days of shipment.

If the goods are returned because they are defective or due to an error made by Portmeirion Group Designs LLC, we will replace the goods where possible or refund the purchase price in full, including taxes and shipping costs. However, if the goods are returned for any other reason, Portmeirion will only refund the purchase price paid for the goods excluding the original delivery costs. If a non-faulty product returned is not in fully resalable condition, we reserve the right to refuse a refund on the item. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund applied to your credit card.

To return your purchase(s), please complete the return form on the order packing list and follow the instructions for return to us. Please ship your item in the original packaging, along with the form, to us at:

Portmeirion Group Designs LLC
105 Progress Lane
Waterbury, CT 06705

We recommend using UPS or FedEx as you are better able to track your shipment. If you need assistance in returning an item to us, as a courtesy, we will provide a UPS call tag so that UPS will come to you to pick-up the package. Please note, however, the cost of the UPS call tag will be deducted from any credit applied.

Please allow approximately 14 business days for us to process your return. Refunds will be processed in the same format in which payment was received. If you request a replacement, please note that replacements can only be shipped to the original shipping address.

Please note that items purchased from the Wax Lyrical website can only be returned directly to Portmeirion Group Designs LLC and not to subsidiaries, authorized retailers, or sales representatives.

Please note that Products which have been personalized to your specification cannot be returned.

Returning Items Purchased with Affirm

Please follow the steps listed on this page to begin your return and allow approximately 14 days for us to process your return. A credit will appear on your Affirm loan balance in 3-5 business days. You can see your loan balance in your Affirm account.

While you’re waiting for your refund, please make any monthly payments that are due. If your refund is less than your total loan balance, it might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both. Refund is more than balance. If your refund is more than your loan balance, you’ll get back the difference, minus any interest you’ve paid. Your payment method will be credited according to the timeline above. If you don’t have a payment method on file, you’ll get a check in the mail within 14 business days.

Please visit the Affirm Help Center for additional information.

get the latest news and inspiration

By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy.

*Not valid on sale items.
Customer Service
  • Contact Us
  • Returns & Exchanges
  • Shipping Information
  • FAQ
  • Candle Safety
  • Wax Lyrical Lab Tour
Locate
  • Delivery Country
The Company
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • User Content License
© Wax Lyrical, LLC

Get the latest exclusive offers, a first look at new products and the latest design trends

receive 15% off your
first purchase

Thanks for joining the Wax Lyrical community. The best in design is on its way.

GREAT, YOU’RE
ALL SIGNED UP
Thanks for visiting Portmeirion Group

You are about to leave WaxLyrical.com to shop with . This will start a new shopping cart. But don’t worry, we’ll save your Portmeirion, Spode, Royal Worcester, Pimpernel and Wax Lyrical items for when you return.

Continue to .com